Bermuda Visitor Service Centers
Bermuda's Visitor Service Centers (VSC), earlier known as the Visitors Information Centers (VICs), can be of great help to tourists for seeking island information as well as to book tours & activities. You can get various handy materials from these Visitors Centers including free self guided tour brochures, free pocket maps of Bermuda (known as Handy Reference Maps), bus & ferry schedules, and many other useful information. Few of them sell transport passes and tokens for public buses and ferries. You can call up a center over phone, send an email or visit one to make a tourism related inquiry.
Update April 2016: VICs at all three locations (Dockyard, Hamilton and St. George) are now run directly by Bermuda Tourism Authority (BTA). Earlier the VICs were managed by third party contractors. The VIC at the Dockyard was the first to be taken over by BTA in May 2015.
Following are the locations of the Visitors Information Centers in Bermuda along with their offerings, address and contact details:
Visitor Service Center, Hamilton City
Located next to the Ferry Terminal on Front Street and inside Dangelini's coffee shop.
Update April 2018: Hamilton Visitors Information Center next to the ferry terminal is closing down effective April 30, 2018. A new Visitors Service Center is planned to be opened on Front Street sometime in June. For several years this center was managed by the charming and knowledgeable lady Alison Outerbridge who would help with all the information one needed. She once used to play the role of a nagging wench for many years in St. George's where a historical re-enactment is done on certain days of the week at noon time. This hilarious re-enactment shows how talkative wenches were punished in earlier days. A lady acting as a wench would be made to sit on a dunking stool and dunked several times into the waters of St. Georges' Harbor.
You can get assistance in booking tours from here and get free pocket maps and brochures. Do not forget to pick up the bus and ferry schedules. This is all what you will need to move around in the island. You can also buy International calling cards, Wi-Fi coupons, post cards from here. Cash only (no credit cards).
Address & Contacts: 8 Front Street, Hamilton City, Bermuda.
Open Hours: April to November (Monday to Saturday - 9am to 4pm), December to March (Monday to Friday - 9am to 4pm, Saturday - 10 am to 3pm). Closed on Christmas Day, Boxing Day, New Year’s Day, Good Friday. Open on all other public holidays.
Visitor Service Centers at Dockyard
There are three Visitors Information Centers within the dockyard - one at the Heritage Wharf pier, one just outside Kings Wharf pier and one at the parking lot near the Ferry Dock at the Gazebo.
Update April 2018: A new Visitors Service Center (VSC) was opened at Dockyard next to the ferry dock. It has kiosks for tourists to find information and book tours & activities.
You can purchase transportation (bus/ferry) passes and tokens at these VSCs, as well as tourist retails like T-shirts, souvenirs etc. Cash and credit cards accepted. Look into the brochure racks. Ask the desk attendant and you can get various route guides including self-guided tours of Hamilton City and St. George's Town.
Open Hours: The VSC near the ferry dock is open on all seven days with shorter working hours on Saturdays and Sundays unless there is a cruise ship on port. The VIC desks at Heritage and King’s Wharf cruise ship piers are open only when cruise ships are on port. They are usually closed between November to March when there is no cruise ship.
Monday - Friday: 8am - 5pm
Saturday, Sunday: 10am - 5pm (8am-5pm when there is a ship is in port)
Closed on Christmas Day, Boxing Day, New Year’s Day, Good Friday. Open on all other public holidays.
The centers do not strictly follow the above timings. There had been occasions when we found some of the centers closed. This is probably due to the shortage of staff or no cruise ship on port. So I would suggest that you treat the above timings as indicative which are followed on a best effort basis.
Visitor Service Center, St George's Town
The VSC is located at King’s Square (town center) near the Town Hall.
You can buy bus/ferry tokens, one-day bus/ferry passes, snacks, cold drinks, post cards etc. Cash only (no cards).
Other services: Luggage storage, ticket sales for local tours, information about local tours & activities including train trolley ride, horse & buggy, pedal bikes, water sports, free wifi inside, etc.
Open Hours: Monday, Wednesday and Thursday 10am - 5pm, Tuesday, Friday and Saturday 10am-4pm. Closed on Sunday, Christmas Day, Boxing Day, New Year’s Day, Good Friday. Open all other public holidays.
Address: 7 Market Wharf, King's Square, Town of St George.
Contacts: Phone: (441) 297 0556; Mobile: (441) 599-1239;
Update August 2014: The Visitors Information Center located at Kings Square has been upgraded. Walls have been painted with bright pink color. Other than a reception area, there is also a seated lounge area with desks which can be used by visitors to plan their tours or writing post cards. Plenty of display racks contain lots of free brochures and maps. Internet wi-fi is available which is free for the first 10 minutes and then a usage fee applies.
Visitor Information Desk at International Airport
It is located at the arrival hall and across the luggage collection point. Earlier it used to be a manned counter. Now it is an unmanned desk where you will still get maps, brochures, booklets etc. Since several years, bus passes or tickets are no longer available here. One reason being that you can not board a public bus with luggage.
Address: 3 Cahow Way, St. George's Parish, Bermuda. Phone: (441) 299 4857
Bermuda Tourism Authority
This is an independent body appointed by the Government of Bermuda to promote Bermuda's tourism globally. They work closely with the Ministry of Tourism Development and Transport.
Toll Free No. for Information
24-hour toll free number 1-800-BERMUDA for general information and tourism. From UK, you can also call 0800- 883-0857, Monday through Friday between 9am and 5pm.
Email Address for information
Head Office of Bermuda Tourism Authority in Bermuda
22 Church Street, Hamilton, Bermuda. Phone: (441) 296 9200
Information Centers & Help Lines
675 Third Avenue, 20th Floor, New York, NY 10017 USA
Phone: 212 818 9800 / 800 223 6106
Bermuda Department of Tourism
1) Publicasity, 15 Kean Street, Covent Garden, London, WC2B 4AZ
2) 4 The Waterhouse, Waterhouse Street, Hemel Hempstead, Herts HP1 1EN
Phone: +44 (0)1442 261 199
Bermuda Department of Tourism
200 North Service Road West, Unit 1 #227, Oakville, Ontario L6M 2Y1
Visitors' Reviews & Comments
Pat LaSalle (August 2016)
Raj, I find it strange that the Dockyard Visitor Information Center would accept cards but not the one in Hamilton. The building in Hamilton was within steps of the ferry dock in Hamilton where the Fairmont courtesy ferry dropped off my wife and I.. The captain was nice enough to wait while we ran to purchase two, seven day, passes. I offered my card and the clerk declined to accept it, saying it was cash only. Fortunately, we had just enough between us to make the purchase. I find it strange that the Dockyard Visitor Information Center would accept cards but not the one in Hamilton
Raj (bermuda-attractions.com) August 2016
Pat, the reason being they were all earlier run by 3rd party vendors, and are recently taken over by Bermuda Tourism Authority. Dockyard VIC was the first one taken over where they introduced cards, perhaps as a test case. The volume of transactions is also a determinant.