Bermuda Visitor Service Centers
Bermuda's Visitor Service Centers (VSC), earlier known as the Visitors Information Centers (VICs), can be of great help to tourists for seeking island information as well as to book tours and activities. You can get various handy materials from these Visitors Centers including free self guided tour brochures, free pocket maps of Bermuda (known as Handy Reference Maps), bus and ferry schedules, and many other useful information. Few of them sell transport passes and tokens for public buses and ferries.
All VSCs in the island are now run directly by Bermuda Tourism Authority (the autonomous body appointed by Bermuda Tourism Department for all tourism related activities and promotions in the island). You can call up a center over phone, send an email or visit one to make a tourism related inquiry.
Note: All Visitor Service Centers are closed on Christmas Day, Boxing Day (December 26), New Year’s Day and Good Friday, but remain open on all other public holidays.
Visitor Service Center at Dockyard
There used to be three Visitors Information Centers within the dockyard - one at the Heritage Wharf pier, one just outside Kings Wharf pier and one at the parking lot near the Ferry Dock at the Gazebo. In April 2018, the three has been consolidated into one and the new Visitor Service Center is located at the glass Gazebo near the ferry dock at Royal Naval Dockyard.
Dockyard Visitor Service Center Imagery
You can purchase transportation (bus/ferry) passes and tokens at these VSCs, as well as tourist retails like T-shirts, souvenirs etc. Cash and credit cards are accepted. Look into the brochure racks. Ask the desk attendant and you can get various route guides including self-guided tours of Hamilton City and St. George's Town. There are touch screens and you can yourself book tours and activities.
2 Dockyard Terrace, Royal Naval Dockyard, Sandys parish
Monday - Saturday 8:30am - 4pm; Sunday 10am - 4pm
Visitor Service Center, Hamilton City
The Visitor Service Center (VSC) is located on Front Street and next to the ferry terminal (the Hamilton Ferry Terminal is only 150 meters away). You can get assistance in booking tours from here and get free pocket maps, brochures, bus and ferry schedules etc. You can also buy Bermuda branded items (such as T-Shirts), International calling cards, Wi-Fi coupons, post cards from here.
There are touch screens and you can scan through many kinds of tours and activities in the island and book the ones of your choice. They accept cash, Master and Visa cards. It's fully wheelchair accessible.
It's a three-floor building and there is a roof-top bar called The Birdcage with an open terrace where you can go and relax for a while and get wonderful views of Hamilton harbor. There is a small elevator.
Address and Contacts: Visitor Service Center, 10 Front Street, Hamilton City, Bermuda.
Open Hours: Open Monday to Sunday 10am to 4pm.
NOTE: Hamilton Visitors Information Center (VIC) war earlier located next to the ferry terminal (inside Dangelini's coffee shop). It was closed down on April 30, 2018 and the new Visitors Service Center (VSC) was formally opened in April 2019.
Visitor Service Center, St George's Town
The Visitor Service Center in St George is located on York Street. Apart from getting useful tourism information on the historic town of St. George, there are touch screen kiosks and you can book various tours online around the island.
You can also purchase bus/ferry tickets, passes and tokens here. The center also offers Bermuda branded retail items such as T-Shirts, jackets etc. Cash only (no cards).
It's open Monday to Saturday 10am to 4pm (closed on Sundays).
25 York Street, St. George's Town.
Earlier the Visitor Information Center (VIC) was located at King’s Square (town center) near the Town Hall. It was closed down and the new Visitor Service Center (VSC) was opened on Duke of York Street in April 2019.
Visitor Information Desk at International Airport
It is located at the arrival hall and across the luggage collection point. Earlier it used to be a manned counter. Now it is an unmanned desk where you will still get maps, brochures, booklets etc. Since several years, bus passes or tickets are no longer available here. One reason being that you can not board a public bus with luggage.
Address: 3 Cahow Way, St. George's Parish, Bermuda. Phone: (441) 299 4857
Bermuda Tourism Authority
This is an independent body appointed by the Government of Bermuda to promote Bermuda's tourism globally. They work closely with the Ministry of Tourism Development and Transport.
Toll Free No. for Information
24-hour toll free number 1-800-BERMUDA for general information and tourism. From UK, you can also call 0800- 883-0857, Monday through Friday between 9am and 5pm.
Email Address for information
Head Office of Bermuda Tourism Authority in Bermuda
22 Church Street, Hamilton, Bermuda. Phone: (441) 296 9200
Information Centers and Help Lines
Bermuda Tourism Authority
675 Third Avenue, 12th Floor, New York, NY 10017 USA
Phone: +1 212 818 9800 / 800 223 6106
Government of Bermuda, London Office
6 Arlington Street, London, England, SW1A 1RE
Monday through Friday, 9:30am to 5:00pm
Visitors' Reviews and Comments
Bre (February 2020)
Our flight is scheduled to land at 2:37pm. on Saturday. We would like to purchase Bus/Ferry Passes that day. Do you think there is a possibility that we may be able to make it to the Visitor Center that day before they close in order to purchase our passes? Otherwise we won't be able to get them until Monday.
Raj (bermuda-attractions.com) February 2020
If you get through the immigration and customs quickly, you might be able to make it to Hamilton Visitors Center in time (closes 4pm). However, presently it is open all days of the week (10am to 4pm).
Pat LaSalle (August 2016)
Raj, I find it strange that the Dockyard Visitor Information Center would accept cards but not the one in Hamilton. The building in Hamilton was within steps of the ferry dock in Hamilton where the Fairmont courtesy ferry dropped off my wife and I.. The captain was nice enough to wait while we ran to purchase two, seven day, passes. I offered my card and the clerk declined to accept it, saying it was cash only. Fortunately, we had just enough between us to make the purchase. I find it strange that the Dockyard Visitor Information Center would accept cards but not the one in Hamilton
Raj (bermuda-attractions.com) August 2016
Pat, the reason being they were all earlier run by 3rd party vendors, and are recently taken over by Bermuda Tourism Authority. Dockyard VIC was the first one taken over where they introduced cards, perhaps as a test case. The volume of transactions is also a determinant.