Bermuda Visitor Service Centers

 
 
Bermuda's Visitor Service Centers (VSC), earlier known as the Visitors Information Centers (VICs), can be of great help to tourists for seeking island information as well as to book tours & activities. You can get various handy materials from these Visitors Centers including free self guided tour brochures, free pocket maps of Bermuda (known as Handy Reference Maps), bus & ferry schedules, and many other useful information. Few of them sell transport passes and tokens for public buses and ferries. 
 
 
 
All VSCs in the island are now run directly by Bermuda Tourism Authority (the autonomous body appointed by Bermuda Tourism Department for all tourism related activities and promotions in the island). You can call up a center over phone, send an email or visit one to make a tourism related inquiry. 
 
Note: All Visitor Service Centers are closed on Christmas Day, Boxing Day (December 26), New Year’s Day and Good Friday, but remain open on all other public holidays. 
 

Visitor Service Center at Dockyard

 
There used to be three Visitors Information Centers within the dockyard - one at the Heritage Wharf pier, one just outside Kings Wharf pier and one at the parking lot near the Ferry Dock at the Gazebo. In April 2018, the three has been consolidated into one and the new Visitor Service Center is located at the glass Gazebo near the ferry dock at Royal Naval Dockyard. 
 
Dockyard Visitor Service Center 
 
 
You can purchase transportation (bus/ferry) passes and tokens at these VSCs, as well as tourist retails like T-shirts, souvenirs etc. Cash and credit cards are accepted. Look into the brochure racks. Ask the desk attendant and you can get various route guides including self-guided tours of Hamilton City and St. George's Town. There are touch screens and you can yourself book tours & activities. 
 
Contacts
2 Dockyard Terrace, Royal Naval Dockyard, Sandys parish 
Phone (441) 296 9400, Email: [email protected] 
 
Open Hours
Monday, Tuesday, Thursday, Friday, Saturday: 8:30am - 4pm; 
Wednesday: 10am - 7pm; Sunday: 10am - 4pm 
 

Visitor Service Center, Hamilton City

 
The Visitor Service Center (VSC) is located on Front Street and next to the ferry terminal. You can get assistance in booking tours from here and get free pocket maps, brochures, bus & ferry schedules etc. You can also buy Bermuda branded items (such as T-Shirts), International calling cards, Wi-Fi coupons, post cards from here. There are touch screens and you can scan through many kinds of tours and activities in the island and book the ones of your choice. They accept cash, Master & Visa cards. 
 
It's a three-floor building and there is also a roof-top terrace where you can go and relax for a while and get wonderful views of Hamilton harbor. It's fully wheelchair accessible. 
 
Address & Contacts: Visitor Service Center, 10 Front Street, Hamilton City, Bermuda.  
Phone: 441/295-1480, Email: [email protected] 
Open Hours: Open Monday to Saturday from 9am to 4pm daily. Open until 8pm during Harbour Nights held on Front Street during summer Wednesdays. Closed on Sundays. 
 
NOTE: Hamilton Visitors Information Center (VIC) war earlier located next to the ferry terminal (inside Dangelini's coffee shop). It was closed down on April 30, 2018 and the new Visitors Service Center (VSC) was formally opened in April 2019. 
 
 
 

Visitor Service Center, St George's Town

 
The Visitor Service Center in St George is located on York Street. Apart from getting useful tourism information on the historic town of St. George, there are touch screen kiosks and you can book various tours online around the island. 
 
You can also purchase bus/ferry tickets, passes and tokens here. The center also offers Bermuda branded retail items such as T-Shirts, jackets etc. Cash only (no cards). 
 
Open
It's open Monday to Saturday 10am to 4pm (closed on Sundays).  
 
Address
25 York Street, St. George's Town. 
 
Earlier the Visitor Information Center (VIC) was located at King’s Square (town center) near the Town Hall. It was closed down and the new Visitor Service Center (VSC) was opened on Duke of York Street in April 2019. 
 

Visitor Information Desk at International Airport

 
It is located at the arrival hall and across the luggage collection point. Earlier it used to be a manned counter. Now it is an unmanned desk where you will still get maps, brochures, booklets etc. Since several years, bus passes or tickets are no longer available here. One reason being that you can not board a public bus with luggage. 
 
Address: 3 Cahow Way, St. George's Parish, Bermuda. Phone: (441) 299 4857 
 

Bermuda Tourism Authority

 
This is an independent body appointed by the Government of Bermuda to promote Bermuda's tourism globally. They work closely with the Ministry of Tourism Development and Transport. 
 
Toll Free No. for Information 
24-hour toll free number 1-800-BERMUDA for general information and tourism. From UK, you can also call 0800- 883-0857, Monday through Friday between 9am and 5pm. 
 
Email Address for information 
Email: [email protected] for travel related queries. You can email to [email protected] for general tourism information. They try to respond within 48 hours. 
 
Head Office of Bermuda Tourism Authority in Bermuda 
22 Church Street, Hamilton, Bermuda. Phone: (441) 296 9200 
 
 
 

Information Centers & Help Lines

 
United States 
Bermuda Tourism Authority 
675 Third Avenue, 12th Floor, New York, NY 10017 USA 
Phone: +1 212 818 9800 / 800 223 6106 
 
United Kingdom 
Government of Bermuda, London Office 
6 Arlington Street, London, England, SW1A 1RE 
Phone: +44-020-7518-9900 
Monday through Friday, 9:30am to 5:00pm 
 
 
Raj is an avid traveler and a full-time travel blogger. He has traveled to numerous countries across the world and loves to keep travelling. His mission here is to help viewers like you visiting Bermuda or seeking insights into related matters with the most comprehensive content compared to any other online resources. Since years now he has been helping countless viewers by posting quality articles on this website, answering questions and sharing experiences. Launched in 2008, this website is Bermuda's leading source of online information since many years. 
 
 
 
 

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Visitors' Reviews & Comments

 
 
Pat LaSalle  (August 2016) 
Raj, I find it strange that the Dockyard Visitor Information Center would accept cards but not the one in Hamilton. The building in Hamilton was within steps of the ferry dock in Hamilton where the Fairmont courtesy ferry dropped off my wife and I.. The captain was nice enough to wait while we ran to purchase two, seven day, passes. I offered my card and the clerk declined to accept it, saying it was cash only. Fortunately, we had just enough between us to make the purchase. I find it strange that the Dockyard Visitor Information Center would accept cards but not the one in Hamilton 
 
Raj (bermuda-attractions.com) August 2016 
Pat, the reason being they were all earlier run by 3rd party vendors, and are recently taken over by Bermuda Tourism Authority. Dockyard VIC was the first one taken over where they introduced cards, perhaps as a test case. The volume of transactions is also a determinant.  
 
 
 
 
 
 
 
 
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