Coronavirus (Covid-19) Status in Bermuda

 
 

COVID-19 Cases

 
 
Updated: May 22, 2020 
Country status: Local Transmission 
 
Total Tests 
As on
Total Tests
Positive cases
Negative Cases
Cases Pending
May 21, 2020
5784
125
5659
0
 
 
 
Positive Cases 
As on
Recovered
Non-Hospitalized
Hospitalized
Deceased
May 21, 2020
80
32
4
9
 

Information for Travelers

 
A travel ban is in effect from 20 March 2020. No travelers are allowed to enter Bermuda. 
Exceptions: The person 
  • belongs to Bermuda, 
  • is a resident of Bermuda or a dependent who has permission to reside in Bermuda, 
  • is a crew member of a cargo or commercial aircraft, cargo ship, or 
  • has written permission of the Quarantine Authority of Bermuda to enter. 
  •  
    All persons entering Bermuda will be quarantined for 14 days in government quarantine facility. Exemptions to self-quarantine are allowed only for minors or for medical reasons. 
     

    Helpline

     
    This has been set up for those who have questions about COVID-19.  
  • Call 444-2498 between 9am - 9pm for general help. 543-1111 for emotional support. 
  • Regulatory Authority can be contacted by emailing at [email protected] or [email protected] 
  • Bermudians or students living or working in the UK or Europe who require immediate assistance, can contact the Bermuda London Office at +44 (0) 207518 9900 or email [email protected] 
  •  

    WEEK: May 18 - May 24, 2020

     
  • A curfew is in effect daily between 10pm to 6am. 
  • Grocery stores, gas stations and medical stores are open. 
  • Last Name System for grocery store visits: Monday & Thursday: A-F | Tuesday & Friday: G-Q | Wednesday & Saturday: R-Z | Sunday reserved for persons 55+, disabled persons, essential workers, and workers not required to work from home. 
  • Hospitals have suspended non-urgent/elective surgery and have visitor restrictions. They urge people to follow guidelines to prevent spread. 
  • Effective May 21, 2020, Restaurants & Bars can operate in outdoor dining space (not indoors). 
  • Limited bus service started from May 20, 2020. 
  • Reduced ferry service with limited capacity (up to 25%) started on May 11, 2020. The temporary ferry schedule is available at the website of Department of Marine & Port Services. 
  • Parks, Beaches and Golf Courses are open. 
  • Schools: All school buildings are closed. Remote learning ongoing. 
  • Airport: No regular passenger flights. Cargo flights operating. 
  • Seaport: Cargo operations as normal but no pleasure/tourism vessels. Regular shipments are coming in. 
  •  

    WEEK: March 29-April 4, 2020

     
    Fresh Cases 
  • As on March 28, the total number of positive cases stands at 22.  
  • Out of the 5 additional confirmed cases, 3 were imported and 2 were close contacts 
  • The imported cases arrived on the island on the following flights: 
  • British Airways flight BA2233 on 15 March 2020  
    BA2233 on 18 March, 2020  
    BA2233 on 20 March 2020 
     
    Bermuda residents abroad 
  • Residents in US and UK seeking to return home: visit https://forms.gov.bm/covid19/return, fill the form and submit 
  • Residents in the UK seeking assistance: contact Bermuda’s London Office [email protected] 
  • Residents located anywhere else in the world: contact the nearest British Embassy 
  •  
    Curfew 
  • The curfew imposed by the government comes into effect at 8pm (until 6am) on March 29 
  • This is for 3 days and will be reviewed every 3 days 
  • Contravening the curfew will result in arrest and a fine of $2,880 on conviction/ imprisonment/ both 
  • You can email in case of emergencies: e-mail [email protected] 
  • Curfew extended until Apr 4 
  • Shelter in Place 
  • A state of emergency to be declared wherein the country will be required to shelter in place (24 hours) for 14 days initially, once the curfew order expires on Apr 4. 
    Essential services- Only businesses that will be allowed- food producers, such as farmers, fishermen, and those persons who raise and herd livestock, food wholesalers, retail grocery stores, doctors’ offices and medical facilities, pharmacies, gas stations, the ports, utility companies like gas and water will be available for emergency services and banks on restricted hours to only provide the most essential of services. 
    Banks- all face to face interactions between bank customers and bank employees will be suspended for the two-week period. Bank office operations include the servicing of ATM machines and the processing of wire payments, among other things such as online banking will continue. 
  • Exempted list as below (must have a copy of Valid Driving License and or Valid Employment ID) 
  • Police, Fire, Regiment 
    Customs, Immigration 
    Corrections Officers 
    Premier, Ministers, Cabinet Secretary, Public Service Head, Permanent Secretaries, Deputy Governor, Government House staff 
    Judges, Magistrates, Court Associates 
    US Consul General and Staff, all Honorary Consul 
    Registered medical practitioner, registered nurses, ambulance drivers and crew, or any other medical practitioner employed with BHB 
    Licensed security officers 
    Stevedoring & Dock Workers 
    DCFS, BELCO, Digicel, ONE 
    Press 
     
    For the Vulnerable seniors 
  • Wellness checks will be conducted for the island’s vulnerable seniors 
  • Hand sanitizers and Covid-19 information flyers also being distributed to them 
  • They will be handed through the next 2 weeks at the following locations: 
  • Bermuda Housing Trust Properties (5 housing complexes — Dr. Cann Park, Elizabeth Hills, Ferguson Park, Heydon Park & Purvis Park] 
    Salvation Army Shelter 
    Supermarkets 
    Banks 
    Various senior residences 
  • They can call Ageing & Disability Services [ADS] at 292-7802 if they need help 
  •  
    Gas Stations 
    Esso Service Station: Hours of operation during island curfew as follows: 
    Station
    Open
    Close
     
    AM
    PM
    Sandy’s
    06:30
    07:30
    Port Royal
    06:30
    06:30
    Warwick
    07:00
    07:00
    BIU
    07:00
    06:00
    City
    07:00
    07:00
    Collector’s
    07:00
    07:00
    Crawl
    07:00
    07:00
    St. David’s
    07:00
    07:00
    St. George’s
    09:00
    06:00
     
    Individual outlets and events 
  • BELCO: They are now accepting MasterCard, Visa and American Express and all credit card fees will be waived. They will also not carry out any disconnects due to non-payment of bills through April 30, 2020. 
  •  

    WEEK: March 22-March 28, 2020

     
     
    Fresh Cases 
    There are 4 new cases of Covid-19 (total number now six) 
  • a close family contact of a passenger on the BA2233 flight on 8 March, 2020   
  • one arrived on the BA2233 flight on 17 March  
  • Two people arrived in Bermuda by a private jet. 
  • On March 25, an additional person tested positive (bringing the count to 7). The person travelled to Bermuda on March 11 on the British Airways flight 2233 
  • As on March 26, there have been 8 more positive cases bringing the total figure to 15. 4 of these are imported cases; 3 are local transmission and 1 yet to be determined. 
  • As on March 27, the total number of positive cases stands at 17.  
  • One was a passenger on the Delta Flight DL656 from Atlanta on 15 March 2020. The other case is still under investigation. 
  •  
    Information Sources 
    Government has urged everyone to rely only on the following reliable sources of information: 
  • Government Press Conferences which are aired live on CITV, YouTube, and the Bermuda Government Facebook page 
  • Government press statements 
  • The Treefrog App 
  • The Government WhatsApp system: The number is 504-6045. You need to type “hi” to activate the chat and receive all their messages 
  •  
    Curfew 
  • The government has imposed a curfew (exceptions for emergency and uniformed services) between 8pm-6am from March 29 
  • This will be for 3 days at a time and every 3 days the matter will be reviewed 
  • Bus service will be available only for employees (displaying BHB ID only) commuting to and from the King Edward Memorial Hospital 
  • This will be available daily and will support 5 shifts during the course of each day 
  •  
    Communication  
  • Emergency Broadcast station — 100.1 will give live content on the situation each day between 12pm — 1pm and 5pm — 6pm — Monday to Friday 
  • This is apart from what is televised on the government television station CITV (covers press conferences live and all COVID-19 updates) 
  •  
    Unemployment Benefits 
    Eligible employees will receive a payment of 60% of gross earnings up to a maximum of $500 per week 
     
    WHO and WhatsApp 
  • You can get facts and immediate answers about COVID-19 on an easy to use messaging service being offered by WHO through WhatsApp 
  • It aims to provide the latest situation reports, numbers in real time, news and information on coronavirus including details on symptoms and how people can protect themselves and others 
  • You need to type<hi> and send it to +41 79 893 18 92 on WhatsApp to activate the conversation  
  • You will get a menu of options that will help answer all questions. 
  •  
    Relief Flights 
  • Delta has arranged for Relief flights will be operated between Bermuda and Atlanta on March 21, 22, 23, 24. (March 22 flight was later cancelled) 
  • This is mainly for US nationals who wish to fly home.  
  • Flight crew from Atlanta will remain on board 
  • Bermudians willing to return home can do so only on March 22 on the flight departing from Atlanta, Georgia. They will need to carry documentation proving they are legal residents/ Bermudian citizens. 
  • A WestJet flight has been given the authority to operate on March 24 from Toronto at 2:00 PM, arrival in Bermuda at 5:39 pm. The Flight will then depart Bermuda at 6:30 PM, arrival in Toronto at 8:30 pm. 
  •  
    Hospitals 
    Steps/measures being taken by Bermuda Hospitals Board (BHB) 
  • They have 20 ventilators and additional 8 have been ordered  
  • There will be an additional bed stock of 48 beds 
  • Have additional personnel protective equipment 
  • Staff: There are now 420 nurses, 118 physicians, 203 nurse aides and 31 EMTs   
  • Besides this, there are also additional nurses in administrative and leadership functions and nurses and doctors in the community who can also add to these numbers in a time of crisis. 
  • Specialized staff: About 40 nurses with critical care training, 12 anaesthetists (plus 2 physicians in the community with training who could support), and 13 ED doctors 
  • In the ACW there are 9 negative pressure rooms Plus additional HEPA filters that can be brought in 
  • Multiple training and education sessions undertaken for healthcare providers 
  • Outpatient services reduced and elective surgeries suspended 
  •  
    Post Office 
    Normal delivery schedules impacted. Limited delivery service to be provided (eg. Pension checks etc.) 
    Contact info: 
    Tel: 297-7893, 297-7937 or 297-7866 
     
    Internet and TV 
  • One Communications: Giving an addition of Discovery Group of Channels, OWN TV, HGTV, Food Network, Cooking Channel, and DIY — free to all FibreWire TV customers from March 25-April 30  
  • Digicel: Retail locations and payment centres closed. Customers are encouraged to use MyDigicel App; Online banking; DigicelBermuda.com. Dropbox locations for payments are  
  • 1.      Hamilton Exchange [Bus Terminal] 
    2.      Washington Mall [By G&G] 
    3.      Somerset [before Belco] 
    4.      St. George’s [before Police Station] 
    Phone: 500-5000; Live chat on www.digicelgroup.com 
     
    Closure Notice and Penalties 
    The Ministry of Health has advised immediate closure of the following establishments 
  • Schools 
  • Swimming pools in hotels, Airbnb and guest houses 
  • Beauty salons, spas and barbers 
  • Gyms 
  • Church services [except funerals] 
  • Organised sports club activities with more than 50 people 
  • Concerts with more than 50 people 
  •  
    Ministry of Health has ordered closure of the following bodies from 5pm, March 23 until 5pm, March 30 
  • Bars and clubs 
  • Beauty salons, spas and barbers 
  • Church services [except funerals] 
  • Cinemas 
  • Concerts 
  • Gyms 
  • Organized sports club activities with more than 10 people 
  • Restaurant dine-in services 
  • Retail stores [except supermarkets, grocery stores, pharmacies, health supplies, utilities and IT support 
  • Schools and day care 
  • Swimming pools in hotels, Airbnb and guest houses. 
  •  
    Failure to adhere to the Closure Notice will attract the following penalties: 
  • $1,000 fine first offence 
  • Second and subsequent offence will result in conviction of three months imprisonment or a $5,000 fine or both.  
  • If offence continues, in addition to the above punishment, there will be $500 fine per day. 
  •  
    Failure to adhere to the self-quarantine measures will attract the following penalties: 
  • Fine of up to $6,000 for a first offense  
  • For a second offence up to $10,000 or imprisonment for three months. 
  •  
    Community Advisory Points 
    These have been set up at key points on the island. Drivers will be stopped and occupants of moving vehicles checked against a list of those who have been issued restrictions by the Health Department. 
     
    Dockyard 
  • Public communication will be done online through- website, dockyardbermuda.com; Facebook, @DockyardBermuda, and Twitter page, @DockyardBermuda. 
  • Clocktower Mall will be closed till April 6. In addition, the following outlets will close: 
  • 1. Department of Marine & Ports 
    2. Dockyard Glassworks Gallery 
    3. Bermuda Transport Museum 
    4. National Museum of Bermuda 
    5. Locked on the Rock 
    6. Dolphin Quest Bermuda 
    7. Diamond’s International Bermuda 
    8. The Bermuda Craft Market 
    9. Island Tour Centre 
    10. Bermuda Fun Golf 
    11. The Dockyard-Pharmacy 
    12. Island Outfitters 
    13. Jon Faulkner Gallery 
    14. The Dockyard Pastry Shop 
    15. Anchor Restaurant, Bar & Lounge 
     
    Some businesses that will remain open: 
    1. Bonefish Bar & Grill — open 12pm-8pm for take-out, curbside delivery or home delivery in Sandy’s. New timings: open 12:00pm to 9:00pm on Sunday through Thursday and 12:00pm to 10:00pm on Friday through Saturday for curbside delivery or home delivery within Sandy's Tel-234.5151 
    2. Café Amici — open 12pm-8pm for take-out, curbside delivery or home delivery in Sandy’s. Tel-234.5009 
    3. Frog & Onion — open 12pm to 7.30pm for take-out and/or curbside delivery. Tel-.234.2900 
    4. Woody’s Restaurant — open for take-out only. Tel-234.6526 
    5. Makin’ Waves — open 10am-4pm 
    6. The Bermuda Rum Cake Company — open for online sales and free local delivery 
    7. Fryday’s Trampoline Park — open as normal with a limit of 50 persons in the facility at a time 
     
    Educational Institutes 
  • Bermuda High school has cancelled IB examinations this year (scheduled between April 30-May 22. However remote classes will continue.  
  •  
    Drug Stores 
    All drug stores (except Dockyard) to remain open at regular operating hours until further notice. 
    Phoenix Stores: They have launched a temporary free prescription delivery service (Mon-Fri).   
  • For refill, Call the store for refill (by noon, for delivery the next business day)- Provide refill number- request delivery 
  • New prescription: Doctor to fax in the prescription- Call pharmacist-Receive by next business day 
  • New operation hours have been announced on March 26: 
  •  
    Store
    Monday — Friday
    Saturday
    Sunday
    The Phoenix Centre
    8am — 6pm
    8am — 6pm
    Closed
    Woodbourne Chemist
    8am — 6pm
    8am — 6pm
    Closed
    Clarendon Pharmacy
    8am — 6pm
    Closed
    Closed
    Collector’s Hill Apothecary
    8am — 6pm
    8am — 6pm
    11am — 7pm
    Paget Pharmacy
    8am — 6pm
    8am — 6pm
    Closed
    Warwick Pharmacy
    8am — 6pm
    8am — 6pm
    9pm — 5pm
    Dockyard Pharmacy
    Closed
    Closed
    Closed
     
    Robertson’s (St. George): Open and offering free delivery 
  • Contact: Phone 297-1828, email [email protected] or Whatsapp 703-1393 
  • Open Hours: Mon-Sat 8am-6:30pm and Sunday 2-6pm 
  •  
    Somerset Pharmacy 
  • Offering free delivery for prescriptions in Sandys and Southampton. 
  • Orders can be placed between 9am-5pm (Mon-Sat) for next day delivery 
  • Contact: Phone: 234-2484; Website: www.somersetpharmacybda.com 
  •  
    Banks 
    Butterfield Bank 
  • Banking hours to be reduced effective March 25 
  • Reid Street [Hamilton], St. George and Somerset Banking Centers: Mon-Fri, 9am-1pm; Saturday operations suspended 
  • Deadline for Butterfield scholarship applications extended till April 24 
  • Contact: 298-4799 
  • From March 30, they will operate from the Rosebank Centre, 11, Bermudiana Road, Hamilton 
  • Special “Seniors Hours”: 9am-11am (Mon-Fri) will be reserved for seniors only 
  •  
    Clarien Bank 
  • Normal operating hours (only at Hamilton Branch): 9am-1pm 
  • Dedicated hours for “At Risk” clients (the elderly or anyone with depressed immunity or have an ailment): Mon-Fri 9am-10am. Tel: 296.6969 
  • Announced that payments of residential mortgages, personal loans and some commercial loans will be deferred for 3 months 
  •  
    HSBC 
    Harbourview Branch hours: 9am-1pm 
    St. George 
  • Town Hall and Somers Garden closed 
  • All public restrooms closed 
  • WIFI and music in King’s Square ceased 
  • CSG offices closed, but trash collection will continue 
  •  
    Individual outlets and events  
  • Diabetes Association: Open Monday to Friday from 8.30am to 3.00pm, with safety precautions 
  • Clocktower Mall: Will be closed until April 6. Open hours later altered to 10am-2pm. Clients can phone with their prescriptions at 297-8427 
  • Specialty Inn: Only take-out service available with ID card. Call at 236-3133 to place order. Payment over phone only. Food will be given via a table set-up at the door. 
  • Arnolds: Open hours Mon-Sun-9am-9pm (Arnolds Discount Warehouse Sunday hours: 9am-7pm); Senior citizen shopping hours: Mon/Wed/Sat: 8am-9am 
  • Bluewave & TBi: Customer care center to close until further notice. However, someone will be available to receive calls throughout the weekends on 424-2000 [Bluewave] or 296-9000 [TBi] regarding any service, purchase, or repairs to schedule an appointment. Payments to be made online/via phone 
  • Human Rights Commission: Temporarily closed to public 
  • Department of Social Insurance: Will work on a skeletal strength 
  • Contact info: 
    Phone: 292-9242 on Tuesdays and Thursdays 
    Email: 
    For Contributions: [email protected] 
    For Benefits:  [email protected] 
    For Compliance related matters:  [email protected] 
  • Office of the Tax Commissioner: Closed to general public.  
  • Contact info: 
    Website: www.etax.gov.bm. 
    Land Tax queries: 297-7537 
    Payroll Tax queries: 297-7567 
    Operations Manager: 297-9009 
  • Vision Bermuda: Offices closed until further notice. However, they are making daily calls to check on their more vulnerable clients. Contact: 292 3231 
  • DropIt: Decreased delivery fee. Makes amendments in delivery procedures: 
  • Delivery Schedules: 
    St. George / Hamilton: 9-11am 
    Smiths / Devonshire: 9.30am-12pm 
    Pembroke / Paget: 12-3pm 
    Warwick / Southampton / Sandys: 3-6pm 
  • Supermart: Allowing 40 customers at a time in the store. Revised store hours: 
  • Monday
    7am-8pm
    Tuesday
    9am-8pm
    Senior Hours: 7am-9am
    Wednesday
    7am-8pm
    Thursday
    7am-8pm
    Friday
    9am-8pm
    Senior Hours: 7am-9am
    Saturday
    7am-8pm
    Sunday
    10am-6pm
    Senior Hours: 7am-9am
  • Rosedon Hotel: Huckleberry restaurant (offering drive through/take-out service) has launched a new menu. To Order Call: 478-2256 
  • Colonial Group: Going to a remote working model and closing their offices 
  • Important contact details: 
    Colonial Pensions: 
    Website: https://bermuda.cgigroup.com 
    Telephone: 296-7526 
    Colonial Life: 
    Telephone: 293-5433 
  • Harrington Hundreds: Revised operating hours: Mon-Sat: 8am-5pm; Sunday: 9am-3pm 
  • Miles Market: Operation hours: 8am — 5:30pm Mon-Sat; seniors only  (65+) hours: Sundays 10am — 11am 
  • Harry’s Restaurant: They are offering take-away services, from Monday to Saturday 12pm-8pm 
  • Website: www.harrys.bm (for the takeaway menu)  
    Tel: 292-5533 , Via WhatsApp: 441-538-0709  
     

    WEEK: March 15-March 21, 2020

     
    In view of the COVID-19 pandemic, the local government has taken some drastic precautionary measures, in order to help contain a community spread of the virus in Bermuda. It is shutting down massive segments of activity including the airport, schools, public transport and much more: 
     
    Bermuda confirmed its first 2 cases of Covid-19 
    Two residents who traveled from overseas have tested positive. 
    They travelled on American Airlines Flight 308 on March 4 and the British Airways flight 2233 on March 6. They are receiving appropriate treatment and have been in isolation since they started showing the symptoms (three days after returning to the island). The government is interviewing individuals and close contacts in order to obtain details about their travel history and exposure. 
     
    The government has urged everyone to protect themselves and help contain the spread: 
  • Wash hands frequently with an alcohol-based hand sanitizer or soap and water 
  • Maintain social distancing —at least three feet distance, particularly with those who are coughing, sneezing and have a fever. 
  • Avoid touching eyes, nose and mouth. 
  • If you have fever, cough and difficulty breathing, go for an early medical care. Call ahead and let your healthcare provider know of your symptoms and travel history.  
  • If you have returned to the island it is imperative that guest workers and Bermudians alike keep themselves quarantined. 
  • Testing: The government announced on March 20 that they have commenced COVID-19 testing on the island, with a maximum turnaround time period of 48 for results. At the same time, residents have been cautioned against purchasing Covid-19 point of care blood tests which promise instant results in only a few minutes. 
  •  
    Airport 
  • The Premier has announced the LF Wade International airport will close to all incoming passenger flights for two weeks starting midnight of March 20.  
  • Non-residents’ arrival will be banned on the island from March 19 and returning residents will be allowed back on the island till the end of March 20 only.  
  • All returning Bermuda residents via L.F. Wade International Airport will be required to fill-out a self-declaration form. They can complete the travelers screening form online by going to forms.gov.bm/covid19. This will make the arrivals process easier and will expedite processing at customs.  
  • All persons arriving in Bermuda will be subject to a mandatory 14 Day self-quarantine. The government also emphasized that any guest worker found to be violating the self-quarantine order will immediately have their work permit revoked. 
  • Cargo flights however will not be affected in any way. Hence, all necessary supplies like food, medicines, medical supplies etc. will not be affected. 
  •  
     
     
    Seaport 
  • The seaport too will be kept closed to incoming vessels. However, here too, essential cargo operations will be allowed to continue as usual.  
  •  
    Educational institutes 
  • Schools are to remain closed from March 19-April 6.  
  • School teaching staff and principals have been asked to meet up and decide on a course of action for remote/distance learning for the students. The Bermuda College employees also have been asked to report and decide on a similar course of action for online classes for its students. 
  • Government has reemphasized to educational institutes to keep students engaged and focused on learning even with the remote learning method by maintaining routines similar to regular school routines and keeping up the quality of teaching.  
  •  
    The Legal Affairs Department 
  • Except for the Residential treatment services, National Drug Control and Child and Family Services, all other departments will have reduced operation. 
  •  
    Public Bus and Ferry Services 
  • Suspended until April 6, 2020. 
  • However, in view of the number of health professionals who use public transport, the Department of Public Transportation will start a special pick up service for key health workers such as nurses, health technicians and care givers. 
  •  
    Businesses 
  • Government workers will work from home, except those who are directly involved with the COVID-19 management and containment.  
  • Other Public Officers will receive guidance from their managers about the course of action. 
  • Private businesses have been urged to have their employees work from home as much as possible and keep minimum strength at offices.  
  •  
    Social establishments 
  • Bars, restaurants, pubs etc. are to scale down operations and encourage social distancing. As per local hoteliers, majority of the properties are closing most, if not all of their facilities.  
  • However, there is a plan that has been floated by the government to keep restaurants from going completely out of business. Customers can order meals online and collect their food parcels in their cars curb-side. Payments are to be made by phone.  
  •  
    Retail outlets 
  • Essential foods and medicines retail outlets are to continue operations. They are to await specific guidance from the government within the next 24 hours after an Emergency Measures Organization (EMO) meeting. 
  •  
    Hospitals 
    Hospitals have imposed visitor restrictions. Other than in exceptional circumstances, such as newborns (the mother’s partner, or one close relative of friend if there is no partner), unwell children (parents only), or people near the end of life, nobody to visit patients or residents. Only in exceptional cases, people will be seen, all other appointments will either be postponed if patient is stable, or will be offered a remote consultation (eg. by phone). 
     
    Elective and non-urgent surgeries too have been suspended. On March 18, the Hospitals Board moved to an appointment-only system for routine Imaging Services and Lab tests. Bermuda Cancer & Health Centre has reduced general opening hours, postponed screening services, cancelled all volunteer shifts and events through April 20. 
     
    Important contacts: 
    239-2032 for Laboratory appointments (blood and urine tests) 
    239-1144 for Imaging Services X-ray, CT, MRI 
    239-1223 for Ultrasound, Mammography and Nuclear Medicine 
    239-1416 for the Cardiac Diagnostic Unit 
     
     
     
    Drug Stores 
    People’s-Pharmacy in ACW (Acute Care Wing in KEMH) and Victoria Street amended their operating hours effective March 21. 
  • Mon — Fri: 8am — 7pm 
  • Sat and Sun: 10am — 6pm 
  • Wednesdays [8:00AM - 9:00AM] and Sundays [10:00AM - 11AM]: These are dedicated shopping times for the ‘at risk’ population: seniors, immune compromised and expectant mothers. 
  • New prescriptions to be faxed or emailed in advance by doctors and call the drug store to inform about time of collection.  
  • Order on phone before arriving at the store for refill prescriptions.  
  • Follow social distancing standards when waiting at and moving around the counter. ACW outlet will allow only 12 customers in at a time owing to its smaller footprint 
  • Reduce cash handling/ make credit or debit card payments  
  •  
    Contact:  
    Phone: 292-9261 or 232-9261 (ACW)  
     
    Unemployment benefit 
    This is to help anyone who has lost their job due to the economic impact of COVID-19. It is a 3-month benefit scheme proposed by the government. 
     
    Telephone and internet services 
    Major companies like BELCO, One Communications, Digicel & WOW have announced they will waive late-fees or cut off customers for non-payment. All services — Mobile, Internet, TV, and Home Phone will remain active. 
     
    Understanding that many will be working from home now and with kids around, One Communications has also added additional channels from news and kids’ genres on all FibreWire TV packages at no additional costs. 
     
    Banks 
     
    HSBC Bank 
  • Church Street Branch: Will close temporarily after operations on March 20. Closures include- teller services, payroll collection, banking appointments and deposit-taking services, including night deposit chutes at that branch. These services will now be provided at the HSBC Harbourview branch. 
  • St. George and Somerset Branches: Customer opening hours will be between 9am-12pm effective March 23. All other operations will remain normal. 
  • Harbourview Branch: It will continue operations between 9am- 4:30pm, Monday-Friday until further notice. However, necessary safety measures will be adopted and the Reid Street entrance will remain closed. 
  • Clients are urged to use ATMs and online services. 
  • They will reduce their Base Lending Rate for retail customers by 0.25% [from 3.75% to 3.5%] and Base Lending Rate for Business clients by 0.5% [from 4.75% to 4.25%] effective 01 May 2020 
  •  
    Clarien Bank 
  • Paget Branch: Will be closed until further notice 
  • Main Hamilton Branch: Will be open from 8.30am-4pm, Mon-Fri and all operations will be centralized from here. Open to public for urgent transactions only that cannot be done online/at ATMs.  
  • They have launched a digital client support portal (http://clarienbank.com/covid19/) as it has limited access to its facilities now. Customers are encouraged to sign up for their iBank and iBank Mobile App, which is available for download in the Google Play and Apple stores. 
  • Client Services Centre tel: 296-6969, email: [email protected] 
  •  
    Bank of Butterfield 
  • Apart from lowering personal lending and mortgage rates, they announced a 3-month payment deferral programme on personal loans and residential mortgages. This means clients will not be required to make principal and interest payments for the next three months and any penalties will be waived. This will assist customers who may be facing lower incomes or cash inflow at this time. 
  • They also announced payment deferral on credit cards for April and May. This indicates customers can skip their next two monthly payments without incurring any late fees. 
  •  
    City of Hamilton 
  • Overall city operations will be scaled down: 
  • City Hall art galleries closed. City Works Depot also closed to public.  
  • Refuse collection, sidewalk sweeping and sewage collection will continue 
  • Queen Elizabeth Park, Victoria Park and Fort Hamilton: closed temporarily 
  • Public bathrooms around the city (except in gated parks) will remain open for now 
  • City car parks will have no barrier arms now for tickets 
  • Port of Hamilton: Public wharves 1&6 closed to arrivals. Cargo Docks continue operation 
  •  
    Grocery Stores 
  • Mass purchases will be discouraged. Problems with product supply or closure of shipping lanes and ports for essential supplies, is not anticipated. The government also confirmed they have contingencies in place if this were to be disrupted. 
  • Only 50 people will be allowed in the stores at a time with a ‘one-in, one-out’ policy (security companies will work in tandem to enforce these restrictions) 
  • While queuing for your turn, maintain a distance of 1 meter from each other 
  • Customers over the age of 65, can visit from 7am-9am Tuesdays and Fridays. Their usual discount schemes for them will be honored 
  • Customers to present an ID card mentioning date of birth 
  •  
    Church  
    All Anglican churches to suspend public Sunday worship on the Bishop’s directive. 
     
    Vehicle licenses 
    The Transport Control Department has closed its offices to walk-in customers. For those who need to renew their private vehicle licenses by March 31,2020, can do so by either contacting their insurance provider online/by phone or visit eTCD at https://www.etcd.gov.bm/index_ssl.htm to register and pay for the vehicle license online 
     
    Energy and Gas 
    RUBiS Energy Bermuda & Bermuda Gas have implemented certain protocols: 
    Outlets will be closed to walk-in traffic 
  • No cash payments will be accepted. Payments to be made online or via phone 
  • All other queries will can be made via phone or online 
  • Bermuda Gas phone: 295-3111, 298-6112; Email: [email protected] or [email protected] 
  •  
    Post Office 
    The Bermuda Post Office announced that there have been delays in incoming/outgoing mails especially from US and Canada due to some commercial airline flight cancellations. 
     
    As of 1pm, March 20 all post office locations have been closed. Processing of all local mails have come to a standstill. 
     
    U.S. Consulate 
    It cancelled all routine non-immigrant visa appointments effective March 17 (with no specific date of resuming). However, it remains open and effective for American Citizen Services.  
     
    Directive from the Police 
  • 911 to be used for all emergencies 
  • Do not visit the police station for non-emergency inquiries/reports unless the matter is of a serious nature 
  • When visiting the police station use the hand sanitizer that will be placed near the doorways of all police station 
  • Call on their main line: 295-0011 from where you will be forwarded on to the relevant department. 
  • If an officer needs to make a call to your residence, he needs to be informed if any occupant has recently returned from overseas travel; any occupant has displayed symptoms of cold or flu; any occupant has been diagnosed as having Covid 19 
  •  
    Clubs 
    The Vasco da Gama club has announced that it has suspended all club activities until further notice. 
     
    Individual outlets and events 
  • Lindo’s: Stores will remain open from 7am-7pm, Mon-sat. 
  • MarketPlace: Starting March 20, all their stores will be open from 8am-8m, Mon, Wed, Thur, Sat. On Tue and Fri, it will open at 7am for senior members and on Sundays it will remain open from 9am-7pm.   
  • The Cake Shop Ltd.: Will stop walk-in counter sales. Curb side shopping will be offered for customers who order by e-mail on [email protected], or by calling 292-5141. 
  • Gibbs Hill Lighthouse and gift shop: To remain closed until April 6 (may be further extended) 
  • The Reefs Hotel: Resort operations to be suspended as of March 21 (until Apr 6-may extend). All affected guests are being offered the ability to cancel or rebook at a later date at no charge 
  • Hamilton Princess: Normal operations will cease from March 21-April 15.  
  • Gosling’s Brothers Ltd.: They announced the temporary closure of their arrivals duty free store. However, this not involve lay off of any permanent staff.   
  • Cambridge Beaches Resort & Spa: They have decided to suspend operations from March 21 
  • Elbow Beach Bermuda: They announced temporary closure effective March 22 to May 6 
  • Rosedon Hotel: They closed all hotel operations from March 18. However, their Huckleberry restaurant will offer a drive-through/takeout service called [email protected] 7 days a week, from 11am — 8pm. 
  • BUEI: They announced that their Ocean Discovery Centre, gift shop and tram will close to the public effective March 17th for a minimum of two weeks. They have also postponed lectures and films scheduled during this time. 
  • BAMZ: The zoo portion of the facility will be closed to the general public from March 16-  April 30 
  • National Museum of Bermuda in Dockyard and Mitchell House in St. George: They closed their doors to public effective March 17 
  • Bermuda Zoological Society: School programmes, Whale watching, ZOOM Around the Sound, WILD Encounters, Gift Shop closed until further notice 
  • The Bermuda International Film Festival: They postponed this year’s event, that was scheduled to be held on March 20-26 at Speciality Cinema in Hamilton until a date later in 2020 
  • Gibbons Company: Stores have been closed until further notice. Customers can however, order online at shop.gibbons.bm or call at 294-5030/519-9860 and collect curb-side. 
  • Bermuda Red Cross: Their services of Thrift Shop, Training and Rentals are closed to the public till 31 March 
  • Colonial Group (Insurance): They closed their offices to walk-ins. Queries can be made over phone: 296 3200/ 296-7526/ 293-5433 296-3700 (for phone payments), email: [email protected] (queries), [email protected] (claims). Premium payments can be made by credit/debit card via phone or by bank transfer by mentioning the policy number 
  • A.S.Cooper Stores: Temporarily closed. Contact for immediate product requests: 278-3432 or by email [email protected] 
  • Washington Mall: Closed from March 20-April 6 
  • Travel Edge: Closes doors to walk-in customers. They can be contacted for enquiry at tel- 292-3033, Monday — Friday, 8am — 5pm 
  • Family Center: Moved to remote services 
  • Women’s Resource Centre: will operate remotely. Emergency contacts: telephone 533-3882 or email [email protected] 
  • Just Shirts Drycleaners & Launderers: They are shutting doors from March 23. Call, text or e-mail for contacting them at 737-3063 or email [email protected] 
  • Aircare: Restricting access to employees only. Online services are available, www.aircare.bm, contact info- 292 7342 or [email protected]  
  •  
    The BSX 
    The Bermuda Stock Exchange has announced that they will continue to do normal business during these times keeping in mind its duty towards the local and global customers. 
     
    They however, will take all necessary precautions for the safety of its personnel. Physical access to their offices will be limited to only core members and closed to public. Remote working policy for all other members have been instituted indefinitely. Electronic communications will take over physical meetings and deep sanitization of offices to be conducted. 
     
    National/International tournaments 
    Bodies such as Concacaf have suspended tournaments keeping in mind the wellbeing of its Member associations, their teams and all individuals participating in the competitions. Some of the events involve significant international travel and hence the decision has been made keeping the general welfare in mind. 
     
  • The Easter Action Cricket Camp, and the weekly Senior National Team training have been cancelled/postponed by the Bermuda Cricket Board. 
  • National Sports Center will close indefinitely to public from March 19. 
  • The Bermuda Football Association (BFA) has suspended all football including Youth, Senior and National Academy / Teams matches and activities. 
  • Royal Bermuda Yacht Club’s Bermuda Gold Cup match racing regatta have been postponed to October from May. 
  • The Bermuda Volleyball Association has decided to cancel all events and training sessions up to April 12 
  •  
    Department of Works and Engineering 
    It has been announced to the public that essential services within this department are functioning normally, including public access to the Tynes Bay Waste to Energy Facility. Besides, trash collection will continue to operate. 
     
     
    Raj is an avid traveler, a travel journalist and a blogger. As an author of this website, he shares deep insights on Bermuda and related areas of interest. Since years, he has been helping countless viewers by posting quality articles, answering questions and sharing experiences on this website. Launched in 2008, this website is Bermuda's one of the leading sources of information since many years. 
     
     
     
     

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